Order Confirmation and Invoice

Your order confirmation will be sent to you by email following successful payment at Paypal.
A VAT invoice will also be emailed to you from us once your order has been shipped.

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Terms of Service

Terms of service

Overseas orders may be subject to local import duties and taxes. Universal Distribution cannot be held liable for any duties or taxes imposed.

Stock Items

Items held in stock will be despatched within 48 hours of us receiving confirmation of your payment for your order. If you have ordered a number of items, these will be despatched once the full order is available. 

Out of Stock Items

In most cases, out-of-stock (back-order) items are on order from the manufacturers. When we receive the product, we will ship it to you promptly. Back-order items normally arrive with us within 1 to 2 weeks but can sometimes take longer. 

If your order is not ready for despatch within 14 days, we will send you an update via e-mail. 

Damaged or Defective Items

If you receive a damaged or defective item, please inform us via email within 7 days of receipt of the item. Please include your order number and full details of the item and the problems you have experienced. We will then look into the matter further and, in most cases, will either send you an exact replacement product or issue a full refund after you have returned the damaged or defective item. Additional shipping and handling fees are not charged for replacement items. 

Please note that we cannot replace or refund items that have had seals broken or have clearly been used or tampered with.

Mistakenly Ordered Items

If you receive an item which you ordered in error or by mistake, please inform us via email within 7 days of receipt of the item. Please include your order number and full details of the item you mistakenly ordered. We will then look into the matter further and, in most cases, will issue a full refund for the purchase price of the item after you have returned the item. Please note that the original shipping costs and the return shipping costs will not be refunded.

Please note that we cannot issue any refunds for items ordered by mistake that have had seals broken or have clearly been used or tampered with.

Disclaimer

All information provided on this site consists of subjective testimonials provided voluntarily by persons who want to share their personal experiences and are provided solely for informational purposes. Information contained on our web site has not been evaluated by medical experts. 

No products or statements are intended to diagnose, treat, cure or prevent any disease. Please consult your doctor before beginning any new dietary supplement.

Content

We have taken great care in creating this Website and we have taken all steps necessary to ensure that the details, descriptions and pricing on all items are accurate. 

We have also tried our best to display information relating to the items as accurately as possible. However, we cannot guarantee that your monitor's display will accurately reflect either the colour or the size of the items. 

Prices

All prices are shown on the Website in £ GBP sterling. All prices are shown inclusive of UK VAT (Value Added Tax) at 20%. All payments include delivery, shipping and handling fees. 

You will be liable for any exchange rate charges made by your card provider. 

All prices are as stated on the Website but Universal Distribution reserves the right at any time to revise the price of any items without notice. 

Overseas orders may be subject to local import duties and taxes. Universal Distribution cannot be held liable for any duties or taxes imposed. 

Limited Liability

Universal Distribution liability for negligence shall be limited to the total value of the order. Universal Distribution shall not be liable for any indirect, consequential or special losses even if Universal Distribution has previously been advised of the likelihood of such losses. 

Intellectual Property Rights

The rights in the designs and the content of this Website are owned by Universal Distribution. They are protected by copyright and other intellectual property rights. You may not copy, reproduce, modify, distribute or display any part of this site without permission. 

Indemnity

You agree to indemnify, defend and hold harmless Universal Distribution, its directors, officers, and employees, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the Universal Distribution service, your breach of these terms, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

Right to Alter Terms and Conditions

Universal Distribution reserves the right to alter these terms and conditions without notice from time to time or as necessary.

Legal Jurisdiction

These terms and conditions will be governed by the laws of England and Wales and by using the Website you agree to submit to the exclusive jurisdiction of the courts of England and Wales. 

Company Information

Universal Distribution is a trading name of Universal Acoustics Ltd -
All order processing and documentation, sales confirmations, invoices, payment and refund transactions are handled by Universal Acoustics Ltd.

Universal Acoustics Ltd Company Registration Number 6558759 VAT number 6558759 

Registered Office 11 Warren Yard Wolverton Mill Milton Keynes MK12 5NW

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